🍌Pixshop

Technical Support

Last updated: January 1, 2025

1. Getting Started

Welcome to Pixshop! This support guide will help you get the most out of our AI-powered photo editing app.

System Requirements

  • iOS: iOS 14.0 or later
  • Device: iPhone 8 or newer, iPad (6th generation) or newer
  • Storage: At least 100MB free space
  • Network: Internet connection required for AI features
  • RAM: 2GB or more recommended for optimal performance

2. Frequently Asked Questions (FAQ)

2.1 Subscription and Billing

Q: How do I subscribe to premium features?

Premium subscriptions are available through the App Store. Tap the subscription option within the app, choose your plan, and complete the purchase using your Apple ID.

Q: How do I cancel my subscription?

To cancel your subscription:

  1. Open Settings on your device
  2. Tap your Apple ID at the top
  3. Tap "Subscriptions"
  4. Find Pixshop and tap "Cancel Subscription"

Q: Can I get a refund for my subscription?

Refund requests must be made through Apple. Visit reportaproblem.apple.com or contact Apple Support directly.

Q: My free trial ended but I was still charged. Why?

Free trials automatically convert to paid subscriptions unless cancelled at least 24 hours before the trial ends. You can request a refund through Apple if this was unintentional.

2.2 App Features and Usage

Q: How do the AI editing features work?

Our AI features use advanced machine learning models to understand and modify images based on your text descriptions. Simply upload an image, describe your desired changes, and let our AI do the work.

Q: Why is image processing slow?

Processing time depends on image complexity and network speed. AI operations typically take 10-30 seconds. Ensure you have a stable internet connection for best performance.

Q: What image formats are supported?

Pixshop supports:

  • JPEG/JPG
  • PNG
  • HEIC (iOS default format)
  • Maximum resolution: 4096x4096 pixels
  • Maximum file size: 20MB

Q: Can I edit multiple images at once?

Currently, Pixshop processes one image at a time for optimal quality. You can queue multiple edits by saving each result before starting the next.

3. Troubleshooting Common Issues

3.1 App Performance Issues

App is running slowly or freezing

  • Close and restart the app
  • Restart your device
  • Ensure you have at least 1GB free storage
  • Close other memory-intensive apps
  • Update to the latest version of Pixshop

App crashes during image processing

  • Try processing a smaller image (under 2MB)
  • Ensure stable internet connection
  • Restart the app and try again
  • Update iOS to the latest version

3.2 AI Processing Issues

AI processing fails or produces unexpected results

  • Check your internet connection
  • Try rephrasing your editing prompt
  • Use more specific, descriptive language
  • Ensure image quality is clear and well-lit
  • Try again in a few minutes if servers are busy

Error: "Unable to process image"

This usually indicates:

  • Image format not supported - try converting to JPEG
  • Image too large - resize to under 4096x4096 pixels
  • Network connectivity issues
  • Temporary server overload

3.3 Account and Subscription Issues

Premium features not available after subscription

  • Close and restart the app
  • Check your subscription status in App Store settings
  • Ensure you're signed in with the same Apple ID
  • Restore purchases from the app settings

Can't access previously edited images

  • Check your device's Photos app
  • Ensure you saved the image before closing the app
  • Images are not stored on our servers for privacy
  • Use the download feature to save your work

4. Feature-Specific Support

4.1 Retouch Mode

  • How to use: Tap a specific area on your image, then describe the change you want
  • Best practices: Use specific descriptions like "change shirt to blue" rather than vague terms
  • Limitations: Works best on clear, well-defined objects

4.2 Filters Mode

  • How to use: Apply artistic styles and effects to your entire image
  • Examples: "vintage film look," "watercolor painting," "black and white"
  • Tips: Experiment with different artistic styles

4.3 Adjustment Mode

  • How to use: Make global changes to lighting, color, and exposure
  • Examples: "brighter," "more contrast," "warmer colors"
  • Best for: Overall image enhancement

4.4 Chat Mode

  • How to use: Have a conversation with AI to generate new images
  • Features: Reference multiple images, iterative creation
  • Tips: Be descriptive and specific in your requests

5. Privacy and Data Safety

5.1 Image Privacy

  • Images are processed temporarily and not stored permanently
  • We use secure, encrypted connections for all AI processing
  • Your images are automatically deleted after processing
  • No image data is shared with third parties except for AI processing

5.2 Content Guidelines

Please ensure your images comply with our content policy:

  • No inappropriate or offensive content
  • Respect copyright and intellectual property
  • No content that violates others' privacy
  • Family-friendly content only

6. Tips for Best Results

6.1 Image Quality

  • Use well-lit, clear images for best AI results
  • Avoid blurry or heavily compressed images
  • Higher resolution images generally produce better results
  • Ensure subjects are clearly visible and in focus

6.2 Effective Prompts

  • Be specific and descriptive
  • Use simple, clear language
  • Specify colors, styles, and details
  • Try different phrasings if results aren't as expected

7. Reporting Issues and Bugs

7.1 Bug Reports

When reporting bugs, please include:

  • Device model and iOS version
  • Pixshop app version
  • Detailed description of the issue
  • Steps to reproduce the problem
  • Screenshots if applicable

7.2 Feature Requests

We welcome suggestions for new features! Please describe:

  • The feature you'd like to see
  • How it would improve your experience
  • Any specific use cases

8. Contact Support

Need additional help? Our support team is here to assist you:

Email Support

Response Times

  • General inquiries: 24-48 hours
  • Technical issues: 12-24 hours
  • Billing issues: 12-24 hours
  • Critical bugs: Same day (business days)

App Store Support

For subscription and purchase issues, you can also contact Apple Support directly:

9. Additional Resources

9.1 Video Tutorials

Watch our tutorial videos (coming soon) to learn advanced editing techniques and get the most out of Pixshop's features.

9.2 Community Guidelines

Join our community of creators while following these guidelines:

  • Be respectful and constructive
  • Share appropriate content only
  • Help other users when possible
  • Report any inappropriate behavior

Still need help? Don't hesitate to reach out to our support team. We're committed to providing you with the best possible experience using Pixshop. support@pixshop.app